1. Introduction
ZOA Energy Solutions (“we”, “our”, or “us”) is a trading name of ZOA Energy Solutions. We are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
ZOA Energy Solutions acts as an advisory service, helping homeowners transition to solar energy through partnerships with certified installers.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Property Information: Postcode, homeownership status, and property details relevant to solar assessment
- Service Preferences: Your interest in solar panels or battery storage
- Technical Data: IP address, browser type, device information, and cookies
- Usage Data: How you interact with our website and services
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide energy reviews and information about solar solutions
- To communicate with you about your enquiries and our services
- To connect you with certified installation partners
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Consent: Where you have given clear consent for us to process your data
- Contract: Where processing is necessary to fulfil a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where we need to comply with legal requirements
5. Data Sharing
We may share your information with:
- Our certified installation partners (to provide services)
- Payment processors (to handle transactions securely)
- Analytics providers (to improve our website)
- Legal authorities (when required by law)
We do not sell your personal data to third parties.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Remember your preferences and settings
- Understand how you use our website
- Improve our website performance
- Deliver relevant advertising (with your consent)
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
9. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Visit ico.org.uk for more information.
Click here Back to Home Page
